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Do you have a question on our product, fibre, shipping, or returns? Perhaps we can help below

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Frequently Asked Questions

What colours are available?

Currently the socks only come in black. We are planning to introduce another colour, but at the moment cannot give an accurate estimate of when they will be available.

Where are the socks made?

The socks have been designed in Australia and are being made in China.

What are the socks made of?

Akeso Socks are a made from a METIS Fibre and Nylon knit so they are lightweight and comfortable whilst being hypoallergenic and wicking. They are also thermo-regulating, providing warmth when its cold and a cooling effect through wicking when it’s hot.

FIBRE: METIS 31%; NYLON 43%; SPANDEX 12%; ELASTANE 14%

How do Akeso Socks eliminate foot odour and skin conditions?

Akeso Socks are made with METIS Fibre which is inherently antimicrobial and antifungal. These properties eliminate foot odour and help treat common skin conditions caused by bacteria and fungi.

What causes foot odour and how to treat it?

As your feet sweat, bacteria (single cell microbes) breaks down the moisture and creates a smell. The purpose of sweat is to regulate your body temperature, and your feet have more sweat glands than any other part of your body.

Common causes of foot odour include: wearing the same shoes every day, poor personal hygiene; stress; hormonal changes and hyperhidrosis, which causes you to sweat more than usual.

You can prevent foot odour by keeping your feet dry and wearing Akeso Socks. Akeso Socks can eradicate smelly feet, due to its unique METIS Fibre with antimicrobial properties.

When you wear Akeso Socks the active METIS Fibre kills the bacteria on your skin, preventing your sweat breaking down and creating an odour.

The comfortable socks also wick away and absorb moisture from your skin, keeping your feet dry and odourless.

Do you have any discount coupons or promotions?

We run regular promotions and giveaways on our social media pages as well as our mailing list (so don’t forget to give us a follow or sign up to be the first to know!).

To find out more about coupon code use on our website, click here.

My socks have fluff coming off onto my feet?

This is currently due to the manufacturing process and is perfectly normal. Once washed the excess fibre will be all gone and ready to be put straight back on your feet. We are currently looking at ways to reduce this residual fibre in future iterations of our products.

What causes skin infections like Athlete’s foot?

Microscopic fungus that lives on toenails, dead skin tissue, hair and outer layers of skin is responsible for common skin infections on feet like Athlete’s foot. It is contagious and can spread via public changing rooms like the gym, rest rooms and pools.

Common symptoms include itchiness, redness, peeling, cracking, scaling, burning and/or blisters on the skin on your feet.

You can prevent the condition by keeping your feet dry, alternating your shoes, wearing thongs in public showers or wearing Akeso Socks.

Akeso Socks can eradicate common skin infections on your feet, due to its unique PCA fibre with inherent antifungal properties.

When you wear Akeso Socks the active METIS Fibre kills the fungi on your feet and your skin infection will clear up.

The comfortable socks also wick away and absorb moisture from your skin, keeping your feet dry and odourless.

How did Akeso Socks come to be?

While designing and trialling socks for the fire brigade market, Genelle Coghlan, Managing Director of specialist textile manufacturer Colan Australia, noticed a fungal infection cleared-up on her foot.

Genelle was wearing socks that contained METIS Fibre, which she knew had non-flammable properties, but was unaware of its full potential.

After weeks of wearing the socks, without washing them, Genelle’s feet felt better and didn’t smell. When she stopped wearing the socks, the fungal infection returned.

Genelle was so surprised, she tested the socks at an independent laboratory, where it was confirmed the METIS Fibre had unique, inherent properties of being antifungal, antimicrobial and non-flammable.

METIS Fibre was first developed in the UK in the 70s and forgotten. After 30 years of laying dormant, Genelle Coghlan re-discovered the fibre and its ability to treat foot odour and skin disorders.

From this discovery the Akeso Sock range was born. The world’s first sock to combine comfort with antifungal, antimicrobial and non-flammable properties.

How come I don’t need to wash the socks?

Akeso Socks don’t smell because they kill the microbes and fungi that create foot odour and wick moisture away from the skin on your feet. So you don’t need to wash them to get rid of the smell, just air them overnight.

If you get dirt on the socks, you can wash them on a standard washing cycle and either air dry them or put them in a dryer on a cool setting.

How much does delivery cost?

Within Australia, delivery costs start at $9.35 for a package of up to 3 pairs of socks.  Delivery costs are determined by the number of socks ordered.  Generally as the number of socks ordered increases the delivery cost per sock decreases.  The delivery cost can be calculated in the CART prior to checkout.  All shipments are sent via Australia Post parcel delivery.  You should receive your socks within 2-4 days of placing an order.

International shipping varies according to your location and is calculated at checkout.

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Shipping

Do you offer free shipping?

We realise that freight can be costly, so we have been looking at how we can make our amazing socks more accessible for you. We have introduced FREE shipping on all orders over $135*.

*excluding shipping cost

Estimated delivery time

To estimate your delivery time, visit Australia Post and enter the postcode 2148 in the ‘From’ field and your own postcode in the ‘To’ field. Remember to also consider the processing time for dispatching your order when working out when to expect your parcel!

Shipping for rest of world

Standard Shipping:
International shipping costs vary and will be calculated at checkout depending on your location. All international orders will be processed and dispatched from our warehouse within 1 to 2 business days. Delivery to countries outside Australia takes between 5-26 working days, depending on your location.

Shipping within Australia

Within Australia delivery starts at $12.49 for a package of up to 3 pairs of socks.  Delivery costs are determined by the number of socks ordered.  Generally, as the number of socks ordered increases, the delivery cost per sock decreases.  The delivery cost can be calculated in the CART prior to checkout.  All shipments are sent via Australia Post parcel delivery.  Your purchase will usually be delivered within 2-4 business days from the time you place your order.

Tracking your order

As soon as your order has been dispatched from our warehouse you will receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just follow the link in the tracking email.

Problems with your order?

We want you have the best online shopping experience, so if you have any problems with your order, please contact sales@colan.com.au or phone 61 (0)2 9672 7888.

Delivery conditions

All orders sent within Australia require a signature on delivery. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature.

While we do everything we can to ensure your order is delivered in a timely manner, we are not liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and ask you whether you would prefer to be refunded for those items or those items held and sent to you once back in stock.

Customs and import charges for international orders

Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

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Returns

If you are not satisfied with the performance of Akeso Socks, you may return them to us within 30 days for replacement, exchange to the equivalent value of your purchase or a refund. Read our full Performance Guarantee Warranty Terms & Conditions.

We take every measure to ensure you are satisfied with Akeso Socks, but if you have any issues, please lodge a return by completing the web form below.

You can return your socks within 30 days of purchase. If your socks are faulty we will send you a replacement pair free of charge.

Akeso Socks is most accommodating in terms of sizing but please check our size chart prior to purchase and if you are unsure, feel free to contact us for assistance. We will replace incorrect sizing if the socks are untarnished and in their original packaging.

Our support team will respond to returns enquiries within 1 business day and exchanges will be sent immediately following the receipt of the exchanged products. The cost of returning the item(s) by post is at the expense of the customer, unless faulty.

For any additional enquiries, please contact us.

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Returns Form

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Size Chart

Scroll-Gesture-Right
Sizes AU/US Size UK Size Euro Size
Women’s Men’s
Women’s Men’s
Women’s Men’s
Small
4-6
2-4
35-37
Medium
6-8
4-6
36-39
Large
8-10 6-8
6-8 5-8
38-41 39-42
X-Large
10-12 9-13
8-10 8-12
40-43 42-46
Scroll-Gesture-Right
Sizes AU/US Size UK Size Euro Size
Women’s Men’s
Women’s Men’s
Women’s Men’s
Small
4-6
2-4
35-37
Medium
6-8
4-6
36-39
Large
8-10 6-8
6-8 5-8
38-41 39-42
X-Large
10-12 9-13
8-10 8-12
40-43 42-46