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Do you have a question on our product, fibre, shipping, or returns? Perhaps we can help below

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Socks FAQs

What colours are available?

Currently the socks only come in black. We are planning to introduce another colour, but at the moment cannot give an accurate estimate of when they will be available.

Where are the socks made?

The socks have been designed in Australia and are being made in China.

What are the socks made of?

Akeso Socks are a made from a Metis PCA™ fibre and Nylon knit so they are lightweight and comfortable whilst being hypoallergenic and wicking. They are also thermo-regulating, providing warmth when its cold and a cooling effect through wicking when it’s hot.

FIBRE: METIS PCA 31%; NYLON 43%; SPANDEX 12%; ELASTANE 14%

How do Akeso Socks eliminate foot odour and skin conditions?

Akeso Socks are made with Metis PCA™ fibre which is inherently antimicrobial and antifungal. These properties eliminate foot odour and help treat common skin conditions caused by bacteria and fungi.

What causes foot odour and how to treat it?

As your feet sweat, bacteria (single cell microbes) breaks down the moisture and creates a smell. The purpose of sweat is to regulate your body temperature, and your feet have more sweat glands than any other part of your body.

Common causes of foot odour include: wearing the same shoes every day, poor personal hygiene; stress; hormonal changes and hyperhidrosis, which causes you to sweat more than usual.

You can prevent foot odour by keeping your feet dry and wearing Akeso Socks. Akeso Socks can eradicate smelly feet, due to its unique Metis PCA™ fibre with antimicrobial properties.

When you wear Akeso Socks the active Metis PCA™ fibre kills the bacteria on your skin, preventing your sweat breaking down and creating an odour.

The comfortable socks also wick away and absorb moisture from your skin, keeping your feet dry and odourless.

Do you have any discount coupons or promotions?

We run regular promotions and giveaways on our social media pages as well as our mailing list (so don’t forget to give us a follow or sign up to be the first to know!).

To find out more about coupon code use on our website, click here.

Do you have a performance/money back guarantee?

We stand by the performance of our products and the Metis PCA™ fibre its made from. So much so, that we guarantee the products you buy from us. Fill out the form here to register for your performance guarantee.

My socks have fluff coming off onto my feet?

This is currently due to the manufacturing process and is perfectly normal.

To help reduce this residual fibre, it helps to put them through a wash cycle inside out. Once washed the excess fibre will be all gone and ready to be put straight back on your feet.

We are currently looking at ways to reduce this residual fibre in future iterations of our products.

What causes skin infections like Athlete’s foot?

Microscopic fungus that lives on toenails, dead skin tissue, hair and outer layers of skin is responsible for common skin infections on feet like Athlete’s foot. It is contagious and can spread via public changing rooms like the gym, rest rooms and pools.

Common symptoms include itchiness, redness, peeling, cracking, scaling, burning and/or blisters on the skin on your feet.

You can prevent the condition by keeping your feet dry, alternating your shoes, wearing thongs in public showers or wearing Akeso Socks.

Akeso Socks can eradicate common skin infections on your feet, due to its unique PCA fibre with inherent antifungal properties.

When you wear Akeso Socks the active Metis PCA™ fibre kills the fungi on your feet and your skin infection will clear up.

The comfortable socks also wick away and absorb moisture from your skin, keeping your feet dry and odourless.

How did Akeso Socks come to be?

While designing and trialling socks for the fire brigade market, Genelle Coghlan, Managing Director of specialist textile manufacturer Colan Australia, noticed a fungal infection cleared-up on her foot.

Genelle was wearing socks that contained Metis PCA™ fibre, which she knew had non-flammable properties, but was unaware of its full potential.

After weeks of wearing the socks, without washing them, Genelle’s feet felt better and didn’t smell. When she stopped wearing the socks, the fungal infection returned.

Genelle was so surprised, she tested the socks at an independent laboratory, where it was confirmed the Metis PCA™ fibre had unique, inherent properties of being anti-fungal, antimicrobial and non-flammable.

Metis PCA™ fibre was first developed in the UK in the 70s and forgotten. After 30 years of laying dormant, Genelle Coghlan re-discovered the fibre and its ability to treat foot odour and skin disorders.

From this discovery the Akeso Sock range was born. The world’s first sock to combine comfort with antifungal, antimicrobial and non-flammable properties.

How come I don’t need to wash the socks?

Akeso Socks don’t smell because they kill the microbes and fungi that create foot odour and wick moisture away from the skin on your feet. So you don’t need to wash them to get rid of the smell, just air them overnight.

If you get dirt on the socks, you can wash them on a standard washing cycle and either air dry them or put them in a dryer on a cool setting.

To keep them fresh day-to-day, all you need to do is hang them out to air out overnight.

How much does delivery cost?

Within Australia, delivery costs start at $9.35 for a package of up to 3 pairs of socks.  Delivery costs are determined by the number of socks ordered.  Generally as the number of socks ordered increases the delivery cost per sock decreases.  The delivery cost can be calculated in the CART prior to checkout.  All shipments are sent via Australia Post parcel delivery.  You should receive your socks within 2-4 days of placing an order.

International shipping varies according to your location and is calculated at checkout.

How long do they last?

There’s many variables involved in answering this question. Things like the wearers weight, tread pattern, and frequency of use, can all effect the life and performance of the sock. The active fibre (Metis PCA™) is brittle and wears down over time.

Our trials have shown that with continuous daily use on the average wearer, the socks will last approximately 2-3 months.

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Colan Pam™ Face Mask – FAQs

What size do I need/how do I wear the Colan PAM™ mask?

The Colan PAM™ 2 Layer Knitted Anti-Viral Face Mask currently comes in one size fits all. The Colan PAM™ 3 Layer Knitted Anti-Viral Face Mask, and Colan PAM™ Woven Anti-Viral Face Mask comes in 2 sizes, regular and large. For added comfort the Colan PAM™ Woven Anti-Viral Face Mask comes with an adjustable drawstring to fit snug to your face.

The knitted material does give and stretch a bit with time. We have found it similar to a new pair of jeans or shoes in that it gets more comfortable with time as your wear it in and make your own adjustments. We have also found that if you wear it with the seam at the top, it sits better on the bridge of your nose.

If you are not used to wearing a mask, it can feel unnatural to have something on your face and tempting to touch and adjust it (especially if you are talking a lot). It is best to avoid touching your face and mask as much as possible. Although the Colan PAM™ mask does have the added advantage of being anti-viral, it will take up to three hours to completely inactivate any virus it comes into contact with so care should still be taken because you will not know if you have been exposed to the virus. The comfort you will have though is that the Colan PAM™ mask is actively working to protect you.

Why is an anti-viral mask better than a normal mask?

Research has shown that Sars-Cov-2, the virus that causes Covid-19, can survive on the surface of a surgical face mask for a week after exposure (HKU, 2020). By comparison, the Colan PAM™ mask contains Metis PCA™ fibre and has been certified by an independent, NATA approved laboratory to inactivate SARS-Cov-2 after no more than 3 hours.

Because the Metis PCA™ fibre inactivates the virus, and other pathogens, it means that our mask is reusable (see below for care instructions).

How is the fabric used in Colan PAM™ masks different to other ‘anti-viral’ fabrics?

Unlike other ‘anti-viral’ fabrics on the market, which have been treated with an anti-viral coating, the Metis PCA™ fibre used in the Colan PAM™ mask is inherently anti-viral as well as anti-microbial and anti-fungal. Metis PCA™ fibre has been certified by the Therapeutic Goods Administration (TGA) as a Class 1 medical device for use in protective masks (ARTG ID: 339558).

Do I need to wash the mask/how do I look after it?

As the fabric is inherently anti-viral and anti-bacterial, it does not need to be washed unless it becomes dirty. If required, hand wash in cold or warm water using standard laundry detergent (do not use bleach) and lay flat to dry. When not in use, we recommend keeping the mask in a clean plastic bag and if possible wait for 3 hours before wearing it again.

Can wearing this mask guarantee that I won’t get Covid-19?

Akeso cannot guarantee 100% protection against viral infections. However, the fabric used to make the mask neutralises the Covid-19 virus after 3 hours of coming into contact with it, to a 99% confidence level, so the chances of infection are significantly reduced. Good hygiene and Covid-19 safety measures are still required, including washing your hands regularly and social distancing to 1.5 metres.

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Shipping

Do you offer free shipping?

We realise that freight can be costly, so we have been looking at how we can make our amazing socks more accessible for you. We have introduced FREE shipping on all orders over $135*.

*excluding shipping cost. Only available for Australian customers.

Estimated delivery time

To estimate your delivery time, visit Australia Post and enter the postcode 2148 in the ‘From’ field and your own postcode in the ‘To’ field. Remember to also consider the processing time for dispatching your order when working out when to expect your parcel!

Shipping for rest of world

Standard Shipping:
International shipping costs vary and will be calculated at checkout depending on your location. All international orders will be processed and dispatched from our warehouse within 1 to 2 business days. Delivery to countries outside Australia takes between 5-26 working days, depending on your location.

Shipping within Australia

Within Australia delivery starts at $12.49 for a package of up to 3 pairs of socks.  Delivery costs are determined by the number of socks ordered.  Generally, as the number of socks ordered increases, the delivery cost per sock decreases.  The delivery cost can be calculated in the CART prior to checkout.  All shipments are sent via Australia Post parcel delivery.  Your purchase will usually be delivered within 2-4 business days from the time you place your order.

Tracking your order

As soon as your order has been dispatched from our warehouse you will receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just follow the link in the tracking email.

Problems with your order?

We want you have the best online shopping experience, so if you have any problems with your order, please contact [email protected] or phone 61 (0)2 9672 7888.

Delivery conditions

All orders sent within Australia require a signature on delivery. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature.

While we do everything we can to ensure your order is delivered in a timely manner, we are not liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and ask you whether you would prefer to be refunded for those items or those items held and sent to you once back in stock.

Customs and import charges for international orders

Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

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Returns

If you are not satisfied with the performance of Akeso Socks, you may return them to us within 30 days for replacement, exchange to the equivalent value of your purchase or a refund. Read our full Performance Guarantee Warranty Terms & Conditions.

We take every measure to ensure you are satisfied with Akeso Socks, but if you have any issues, please lodge a return by completing the web form below.

You can return your socks within 30 days of purchase. If your socks are faulty we will send you a replacement pair free of charge.

Akeso Socks is most accommodating in terms of sizing but please check our size chart prior to purchase and if you are unsure, feel free to contact us for assistance. We will replace incorrect sizing if the socks are untarnished and in their original packaging.

Our support team will respond to returns enquiries within 1 business day and exchanges will be sent immediately following the receipt of the exchanged products. The cost of returning the item(s) by post is at the expense of the customer, unless faulty.

For any additional enquiries, please contact us.

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Returns Form

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Size Chart

Scroll-Gesture-Right
Sizes AU Size US Size UK Size Euro Size
Small 4-6 5-7 2-4 35-37
Medium 6-8 7-9 4-6 36-39
Large 8-10 9-11 6-8 38-41
X-Large 10-12 11-13 8-10 42-44
XX-Large 12-14 13-15 10-12 44-46
Sizes AU Size US Size UK Size Euro Size
Large 6-8 7-9 5-8 39-42
X-Large 8-11 9-12 8-11 42-46
XX-Large 11-14 12-15 11-14 46-49
Select your currency
AUDAustralian dollar
EUR Euro
Scroll-Gesture-Right
Sizes AU Size US Size UK Size Euro Size
Small 4-6 5-7 2-4 35-37
Medium 6-8 7-9 4-6 36-39
Large 8-10 9-11 6-8 38-41
X-Large 10-12 11-13 8-10 42-44
XX-Large 12-14 13-15 10-12 44-46
Sizes AU Size US Size UK Size Euro Size
Large 6-8 7-9 5-8 39-42
X-Large 8-11 9-12 8-11 42-46
XX-Large 11-14 12-15 11-14 46-49
Scroll-Gesture-Right
Width

Measure from ear to nose then double.

Height

Measure from bridge to chin.

Mask Left - Right Top - Bottom
Knitted 3 layer - R 185mm 140mm
Knitted 3 layer - L 190mm 145mm
Woven 2 layer - R 250mm 135mm
Woven 2 layer - L 280mm 155mm