Privacy Policy

General Privacy Information

Please keep in mind that whenever you voluntarily and publicly disclose personal information on any online service or website – for example on message boards, through email, or in chat areas – that information can be collected and used by others.

If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Further, whilst we strive to protect your personal information, Colan Australia cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.

Colan Australia Privacy Policy

This privacy statement details the privacy practices for Colan Products Pty Ltd trading as Akeso Socks on our website www.akesosocks.com.au and what information we gather, how we use it and how to correct or change it.

This statement only addresses our activities on this website.

Other sites including those to which the Website links and third party sites or services with which www.akesosocks.com.au is connected may have their own privacy policies and practices, which we do not control.

They each will have separate privacy and data collection practices independent of Colan Australia and Colan Australia has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites.

Use of Information

Colan Australia is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Colan Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Colan Australia only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use the Akesosocks web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

All of the information Colan Australia collects, both what you tell us and what we collect through the use of cookies, is “aggregated” — meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on Colan Australia. We may use only the anonymous click stream data to help our advertisers deliver better-targeted advertisements.

Colan Australia will not disclose any information about any individual without the individual’s consent, except to comply with applicable law or valid legal process. There may be cases in which some of your personal information may be used by Colan Australia to target e-commerce promotions and telemarketing activities. In addition, it may be shared with third parties who assist Colan Australia in producing its Web sites or provide a service to Colan Australia’s users.

Security Policy

When purchasing from Colan Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@colan.com.au.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

There is an exhaustive list of cookies we collect tabled to below.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

Below is a list of the cookies we collect and what information they store.

CART– The association with your shopping cart.

CATEGORY_INFO– Stores the category info on the page, that allows to display pages more quickly.

COMPARE– The items that you have in the Compare Products list.

CURRENCY– Your preferred currency.

CUSTOMER– An encrypted version of your customer id with the store.

CUSTOMER_AUTH– An indicator if you are currently logged into the store.

CUSTOMER_INFO– An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS– Stores the Customer Segment ID.

EXTERNAL_NO_CACHE– A flag, which indicates whether caching is disabled or not.

FRONTEND– Your sesssion ID on the server.

GUEST_VIEW– Allows guests to edit their orders.

LAST_CATEGORY– The last category you visited.

LAST_PRODUCT– The most recent product you have viewed.

NEWMESSAGE– Indicates whether a new message has been received.

NO_CACHE– Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART– A link to information about your cart and viewing history if you have asked the site.

POLL – The ID of any polls you have recently voted in.

POLLN– The association with your shopping cart.

RECENTLYCOMPARED– The items that you have recently compared.

STF– Information on products you have emailed to friends.

STORE– The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE– Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS– The products that you have recently viewed.

WISHLIST– An encrypted list of products added to your Wishlist.

WISHLIST_CNT– The number of items in your Wishlist.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do I contact the Privacy Officer?

Colan Australia (Akeso Socks)
6 Woods Cl, Huntingwood NSW 2148

info@akesosocks.com.au

(02) 9672 7888

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Sizes AU/US Size UK Size Euro Size
Women’s Men’s
Women’s Men’s
Women’s Men’s
Small
4-6
2-4
35-37
Medium
6-8
4-6
36-39
Large
8-10 6-8
6-8 5-8
38-41 39-42
X-Large
10-12 9-13
8-10 8-12
40-43 42-46